“When our clients sign up with us, they want their EDI to be taken care of, but at the same time they want to have some say in the modifications made,” says Hoyle. Owing to this demand, B2BGateway offers tools which streamline the EDI process, allowing customers to keep a constant vigil on any updates or enhancements made. The company offers a client portal in their website, giving customers instant access to current statuses and progress in a particular project. Firmly believing that a well informed client is a happy client, B2BGateway conducts several webinars every month to educate existing customers as well as the public on complex EDI functionalities.
Often a common challenge with EDI is changes made in the ERP system, without the knowledge of the service provider, causing the EDI to fail. In one instance, a B2BGateway client faced a mismatch in invoices, that weren’t transferred from the customer’s system to the trading partners.
The tool now allows clients to upload a spreadsheet or a ColdFusion Component (CFC) file with a list of invoices into B2BGateway’s website. B2BGateway will use the uploaded data to perform an automatic data flow audit, from the client’s system all the way to the receipt and acknowledgement by the trading partner. This helps to create effective audit traceability for all clients, and satisfies a SOC 1 requirement crucial to meet the audit demands of publically traded companies.
Meeting a client’s need against all odds is one of the things that truly sets B2BGateway apart from the pack. After transferring a customer’s data into their system, B2BGateway disassembles and saves it in a standard internal format. Having all of the data tagged and accessible, B2BGateway is able to convert the data into any format to meet the customer's needs. “At B2BGateway, we believe in developing services, while our competitors believe in selling services,” states Hoyle.
We offer tools which streamline the EDI process, allowing customers to keep a constant vigil on any updates or enhancements